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Welcome to our support forum

In order to help you as fast as possible, please describe your issue in a way we can understand or replicate it. 

Here are some useful tips for writing a helpful support request:

  1. Check if your issue is also present in our demo.
  2. Double read our documentation, especially the FAQ section.
  3. Check for any JavaScript errors in the developer console.
  4. If you see white/blank page or a page with error number 500, check your server error logs.
  5. Write down all third-party plugins at your website.
  6. Publish the exact URL of your website where we can test it ourselves.
  7. If necessary, send us the login credentials to your website.

We would also like to ask you to be polite and patient, please. We do our best to help all of you. Some issues are more complex than others and require more time to investigate. Hurrying us won't help anybody, it is making it more time consuming actually. 

Thank you for understanding and your peaceful cooperation.


More about support rules and policy can be found in our documentation: 
http://inventorwp.com/documentation/helpdesk/support.html

and on Envato's pages:
https://themeforest.net/page/item_support_policy



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